The Government Pensions Administration Agency (GPAA) Government vacancies
Government Pensions Administration Agency (GPAA) Government vacancies acts as a boost to any career, especially in the financial fields.
“The Government Pensions Administration Agency is committed to fair employment practices and to contributing positively towards transformation in South Africa.” – Government Pensions Administration Agency
The Government Pensions Administration Agency administers funds and schemes on behalf of the Africa’s largest fund “Government Employees Pension Fund (GEPF)”, totalling approximately 1,7 million government employees and pensioners, plus the affairs of their spouses and dependants.
How to apply for Government vacancies at the Government Pensions Administration Agency
“We pride ourselves on the exceptional quality of the people we employ and are always s neeking new and innovative talent.” – Government Pensions Administration Agency
Complete and sign a Z83 form, attach a current CV that got updated recently, plus copies of qualification(s) and your matric certificate, ID and drivers license (if applicable), or any other relevant documents. Ask whether such copies need to be certified beforehand;
You can download your editable Z83 and get your free editable CV before applying.
Contact details of Government Pensions Administration Agency (GPAA)
Address:
34 Hamilton Street, Arcadia, Pretoria, South Africa
Number:
012 319 1911
080 011 7669
Email:
enquiries@gpaa.gov.za
Contact details of provincial offices of GEPF
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The Government Pensions Administration Agency mission:
“To provide administration services to the Government Employees Pension Fund (GEPF) and National Treasury Programme 7 funds and schemes.” – Government Pensions Administration Agency (GPAA)
Examples of typical job posts from the Government Pensions Administration Agency (GPAA)
CUSTOMER SERVICE AGENT (X3 POSTS)
Customer Service Management
(12 Months Contract)
The purpose of the role is: To provide administrative functions and to resolve
queries and complaints on first contact within the Clients Relationship
Management environment.
SALARY : R211 713 per annum (Level 06) basic salary, plus 37% in lieu of benefits
CENTRE : Government Pensions Administration Agency Port Elizabeth Satellite Office (Eastern Cape)
REQUIREMENTS : An appropriate three-year tertiary qualification (at least 360 credits) with 18
months proven experience in the processing (administration) of life
insurance/employee benefits or client relationship management/client care
preferably within Employee Benefits, Life or other Insurance, Medical Aid
environments or similar financial institutions Or A Grade 12 Certificate/Senior
Certificate (Matric) with three years proven experience in the processing
(administration) of life insurance/employee benefits or client relationship
management/client care preferably within Employee Benefits, Life or other
Insurance, Medical Aid environments or similar financial institutions.
Knowledge of GEPF products and services will be an advantage. Computer
literacy that would include a good working knowledge of Microsoft Office
products. Proficiency in English is a requirement and the ability to speak any
of the other official languages in the province applying for. The applications of
individuals currently residing in the Province or adjacent areas applying for may
receive preference (Port Elizabeth). Knowledge of Employee Benefits.
Knowledge of Client Relations Management. Geographical knowledge of the
Province applying for. Excellent problem-solving skills. Good presentation
skills. Above average communications skills, both verbal and written with the
ability to communicate with clients. Time management skills. Self-management
– being able to work independently. Take note of the requirements regarding a
new Z83 effective 1 January 2021 as per the DPSA regulations as well as all
other requirements specified in the footer. Take note of Circular 19 of 2022
regarding the practice note on the Z83 application and completion thereof. The
certification of all supporting documents will be expected of the shortlisted
candidates only. Interviews may be conducted via a virtual medium which will
be discussed with each shortlisted applicant. The applicant should have the
necessary data and equipment for this purpose. Correspondence will only be
conducted with the short- listed candidates. If you have not been contacted
within six (6) months after the closing date of this advertisement, please accept
that your application was unsuccessful.
DUTIES : The incumbent will be responsible for a wide variety of tasks which includes
but are not limited to the following: Provide quality customer service within
CRM: Handle all face-to-face enquiries received effectively. Follow up and
finalize enquiries referred to other business units, within the agreed time
frames. Respond to emails, web queries, posted queries/courier services,
faxes within allocated time frame. Update on all the relevant GPAA systems.
Provide client liaison services within the office: Respond to escalated queries
within allocated time frame. Interact with the departments and members
regarding outstanding queries. Relationship management on any changes
happening in the various sections. Provide/ request feedback to various clients
and stakeholders. Follow-up with business units and provide feedback to
clients until cases are finalized. Effective and efficient administration of
documents received. Provide administrative support at outreach initiatives.
Provide data inputs in the compilation of the reports: Report any issues/make
recommendations with regards to ongoing service improvements and maintain
a high level of client care. Compile and submit daily, weekly and monthly
production statistics to the supervisor. Check and update
consolidated/escalation lists to the supervisor.
FINANCE ADMINISTRATORS: TRACING (X8 POSTS)
Finance Unclaimed Benefits
(12 months contract)
The purpose of the role is: To provide administrative assistance in the tracing
of beneficiaries to enable the processing of unclaimed and unpaid benefits for
GPAA.
SALARY : R211 713 per annum (Level 06), basic salary plus 37% in lieu of benefits
CENTRE : Pretoria Head Office
REQUIREMENTS : An appropriate three-year tertiary qualification/degree/national diploma (at
least 360 credits) (Finance related) with 18 months proven experience in the
accounting/financial management field of which at least 6 months should be in
Tracing OR A Senior Certificate/Grade 12 coupled with three years appropriate
proven experience in the accounting/financial management field of which six
(6) months should be in Tracing. Computer literacy that would include a good
working knowledge of Microsoft Office products, especially Microsoft Excel and
Word. Knowledge of Public Finance Management Act (PFMA). Knowledge of
Public Service Act (PSA). Problem solving skills. Communication skills.
Analytical skills. Time Management skills. Integrity. Ability to prioritize. Ability
to communicate. Ability to work in a team. Customer oriented. Ability to work in
a team. Deadline driven. Take note of the requirements regarding a new Z83
effective 1 January 2021 as per the DPSA regulations as well as all other
requirements specified in the footer. Take note of Circular 19 of 2022 regarding
the practice note on the Z83 application and completion thereof. The
certification of all supporting documents will be expected of the shortlisted
candidates only. Interviews may be conducted via a virtual medium which will
be discussed with each shortlisted applicant. The applicant should have the
necessary data and equipment for this purpose. Correspondence will only be
conducted with the short- listed candidates. If you have not been contacted
within six (6) months after the closing date of this advertisement, please accept
that your application was unsuccessful.
DUTIES : The incumbent will be responsible for a wide variety of tasks which includes
but are not limited to the following: Trace beneficiaries: Find contact details on
ITC in order to identify candidates for unclaimed benefits. Contact potential
candidates, confirming their personal particulars, in order to validate their
status as beneficiaries. Rectify errors by updating the system with the correct
information provided by the clients. Send unclaimed benefit cases successfully
traced for re-issue. Prepare cases for processing: Provide administrative
support by collating the documentation required to process cases not traced to
unclaimed benefits. Check the system against documentation provided in order
to avoid issues with processing. Send death benefit form to client in
accordance with benefit to which he/she is entitled. Capture accurate
information onto database with respect to beneficiaries eligible for re-issues
based on documentation provided. Verify cases: Perform data integrity checks
following standard processes. Generate weekly and monthly unclaimed benefit
reports, reflecting the status of cases for the attention of the Manager and
Supervisor.
FIELD SUPPORT ENGINEER: DESK SUPPORT (X3 POSTS)
Information Communication Technology (ICT)
(12 months contract)
The purpose of the role is: To provide first line resolution desktop support
through remote access to GPAA employees.
SALARY : R321 543 per annum (Level 08), basic salary plus 37% in lieu of benefits
CENTRE : Pretoria Head Office
REQUIREMENTS : An appropriate and recognized three-year qualification (degree/national
diploma) in Information Technology (with at least 360 credits) with three years
appropriate experience in a service desk environment/desktop support
environment. Experience should ideally include adequate exposure to:
Technology in general, Active Directory, Desktop support, Servers operations,
Information security. ICT Service management: MCSE and/or other
appropriate advanced technical diplomas will be an added advantage.
Computer literacy that would include a high level of proficiency in Microsoft
products. Knowledge of TCP/IP LAN, VPN, WAN and Wireless networking
environments in a Linux and Microsoft environment including Firewall, intrusion
detection, SSL/H and NAS/SAN. Knowledge of mainframe, Citrix, HP
Superdome and Wintel data Centre environments and related software/tools
such as MOM, WSUS, Active Directory, Windows XP, Unix, Linux, Oracle and
VMS. Knowledge of technical requirements for modern flexible working office
environments and skills to operate as an employee internally. Knowledge of
Business Applications support services in an outsourced environment
including escalations and root-cause analysis. Knowledge of Business
Applications fit on business continuity requirements with a specific focus on
knowledge management. Knowledge of GPAA services and products will be
an advantage. Communication skills. Project management. Collaboration.
Problem solving. Interpersonal relations. Initiative. Emotional intelligence.
Integrity. Ability to see the big picture. Demonstrable commitment. Customer
service orientation. Structured approach. Take note of the requirements
regarding a new Z83 effective 1 January 2021 as per the DPSA regulations as
well as all other requirements specified in the footer. Take note of Circular 19
of 2022 regarding the practice note on the Z83 application and completion
thereof. The certification of all supporting documents will be expected of the
shortlisted candidates only. Interviews may be conducted via a virtual medium
which will be discussed with each shortlisted applicant. The applicant should
have the necessary data and equipment for this purpose. Correspondence will
only be conducted with the short- listed candidates. If you have not been
contacted within six (6) months after the closing date of this advertisement,
please accept that your application was unsuccessful.
DUTIES : The incumbent will be responsible for a wide variety of tasks which includes
but are not limited to the following: Desktop Support: Install, configure and
troubleshoot OS mainly Windows and various versions. Active Directory.
Perform installation, maintenance and upgrading of computer hardware and
software. Install update patches of anti-virus software signatures and OS.
Customize desktop hardware to meet user specifications and GPAA’s
standards; Work with vendor support contacts to resolve technical issues within
the desktop environment. Provide end user support for computer hardware and
software installation, maintenance and upgrade. Provide user’s with access to
shared resources. Install new ICT equipment. Installation and management of
printers (network, desk printers). Asset management: Ensures that ICT assets
within the GPAA are collected, recorded and returned to the ICT Stores.
Relocation of (ICT Equipment) as per user requests. Participation in projects
within the desktop support team. Regional Office Visit Support. Participation in
the establishment of new GPAA offices around South Africa (Technical
Support). First line Support: Provide First Line Support to GPAA users.
Troubleshoot and resolve incidents through remote desktop. On-site client
care. Implement, maintain and remove End User Devices (EUD). Ensure
incidents/requests/problems are logged and resolved within SLA’s. ICT
Workshop maintenance. Provide 1st EUD repair Load and Configure of OS
(Operating System) and required applications. Customer Satisfaction: Ensure
client satisfaction and keeping customers informed on the service requested.
Establish business relationship with clients and ensure customer centricity is
practiced.
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